At mrswindress, we want to get your beautiful new pieces to you as quickly and reliably as possible. This policy outlines everything you need to know about order processing, shipping options, and delivery.

1. Order Processing
All orders are processed within 1-2 business days (Monday through Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Destinations & Carriers
We are currently shipping to [List your primary shipping countries, e.g., the United States, Canada, United Kingdom, Australia, Hong Kong].
We partner with trusted global carriers like DHL, FedEx, and local postal services to deliver your orders.

3. Shipping Options & Costs
Shipping costs are calculated at checkout based on the delivery destination, package weight, and the shipping method you select. Options typically include:

Standard Shipping: (e.g., 7-15 business days)

Express Shipping: (e.g., 3-7 business days)

Please note: These timeframes are estimates and do not include order processing time. Delivery times may vary due to carrier delays or customs inspections.

4. International Shipping & Customs

Customs and Import Duties: For international orders, the recipient is responsible for paying any applicable customs duties, import taxes, or brokerage fees. These charges are not included in the item price or shipping cost and are determined by the destination country's customs authority.

Customs Forms: We are required by law to accurately declare the full value of the contents on international shipments. We cannot mark orders as "gifts" or understate the value.

5. Order Tracking
As soon as your order ships, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package. You can also track your order by visiting the "Track Your Order" page on our website.

6. Delivery Address
Please ensure your shipping address is 100% correct and complete at the time of checkout. Mrs. Windress is not responsible for packages lost, delayed, or delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, reshipping fees will apply.

7. What If My Package Is Delayed or Lost?
While delivery estimates are generally reliable, occasional delays can happen due to weather, carrier issues, or customs hold-ups.

Delays: Please allow a few extra days for delivery beyond the estimated timeframe before contacting us. You can use your tracking number for the most up-to-date information.

Lost in Transit: If your tracking information has not updated for an extended period (e.g., over 10 business days), please contact us at mrswindress@outlook.com. We will open an investigation with the shipping carrier on your behalf.

8. Contact Us
For any questions regarding shipping, your order status, or a delivery issue, our customer service team is happy to help. Please contact us at mrswindress@outlook.com.