Navy Blue Prom Dresses,Mermaid Party Dress,Gorgeous Prom Dress,High Quality Prom DressPD0057

If you need to do custom size, please provide sizes listed below:

1.Bust = __ inches
2.Waist = ___ inches
3.Hips = ____ inches
4.Nipple to Nipple = ____inches
5.Shoulder to nipple = ___ inches
6.Shoulder to Shoulder from back = ____ inches
7.Full height from top head to floor no shoes=_____inches
8.Hollow to hem=______inches
9.The dress shoes height=______inches

Q: Where can you ship to?

A: We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.

Q: What kind of warranty or guarantee do you offer on your products?

A: We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure high quality and it's never be our intention to send out damaged or faulty goods.

Q: When will I receive my items after I place an order?

A: Normally, it takes 15-20 business days for tailoring and 3-7 business days for shipping.

Q:What if I don’t like the item, can I return it back?

A: It depends, if your product arrives in a defective manner, mis-shipped or color error, you are qualified to get refund. However, if the item is not faulty or it is made in accordance with the size you selected but does not fit, please note that we will Not accept your return application.

Q: What payment methods do you accept?

A: We currently accept Credit card and PayPal payment. If you don’t have PayPal account,you can open one which is very easy. Paypal can be used by Credit Card (Visa, MasterCard, Discover, and American Express),Debit Card, or E-check (i.e. using your regular Bank Account).

Q: How can I make a change on my order?

A: Before you proceed to check out you can leave your request about the products in order note. We will check it carefully and try our best to satisfy you. If your order is requested urgently, it is better for you to contact us in 2 hours after you’ve paid. In addiction, if you have already paid and need a change, please contact our customer service representatives immediately, we will discuss with the tailors to see if it is possible. However,refund&exchange is not available when your order is finished.

Q: How can I receive a full refund?

A: After confirmation, please return your items and give us the tracking number for next steps, it normally takes 3-5 business days to make a refund and our customer service representatives will inform you by e-mail after refund has been successfully issued.

Deliver Time:

Normal time: 15-20 days
Rush order: within 15 days, but there will be a US$30 accelerating fee.

More information you need to know:

1.Packaging: Delicate box package or plastic bags, each dress will be packed tightly with water proof bag.

2.Shipping Method: by UPS or DHL or some special airline.

3.Payment: we mainly accept PayPal payment at this moment, it's easy and safe.

4.Return policy and custom taxes: Please refer to FAQ.

We are sorry if you have to file an RMA ( Return Merchandise Authorization) request. In order to help you to get your return/refund smoothly, please read below policies carefully in advance.

If we send you the wrong item:

In this case,please upload some persuasive pictures or video, once it is verified, you can either send it back to exchange for the correct item or return it back for full refund.

If we send you the right item but wrong color:

In this case,as returning back is too troublesome and cost a lot,if you also like the color we send you and are willing to keep it,we would like to make some compensation for that.

Please Note: Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your monitor will 100% match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric. So we won't take this as wrong color case,hope you can understand.

If the dress is fine but you just don't like it anymore:

We do not accept return just because customers do not like the item you received even it is right for everything.

We do not accept cancellation of orders in the production process, if the cancellation，only get a partial refund

We don't accept returning for following cases:

1)Custom-made items

2)Items that have been worn, changed or damaged like altered,dyed,etc Please contact us first when there is any problem with items you received. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. When you return them back, please make sure the items are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Process of Returning:

1) Contact our customer service within 2 days from the day you receive your item. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. More than two days,We have the right to refuse to return

2) Once Customer Service has approved your request,they will send a Product Return Form to you. Please fill the form and send it together with the item back to us as soon as possible.

3) Once received the package,your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.

4) All returns costs (customer bears the shipping cost and tax)

Moddress reserves the rights to deny credit if items returned in unacceptable condition.

If the problem for return or exchange is caused by yourself, we will not accept the return or the exchange.